Social and collaborative tools are ubiquitous. Which doesn’t mean that they are used well. Thinking about social and collaboration software in the right way—and adopting the right tools—is fundamental to success.
Bureaucracy: Its Rise, Role, Rationale & Remedies
Bureaucracy is a surprisingly dominant form of organizing, given that perception that the only people that benefit are those at the top. Understanding where bureaucracy comes from and the function it is designed to serve is essential to mastering how to navigate bureaucracy well.
Managing Innovation: Just An Oxymoron?
Innovation and creativity are fundamental to organizational growth and sustained strategic advantage. There is a broad perception that creativity needs to just happen, and cannot be managed. That assessment would be wrong.
Auditing Projects: Mixed Messages, Missed Opportunities & Unintended Consequences
There are few things that inspire as much dread as being audited, particularly for project managers. They need not be painful. The auditor is not your enemy. And approached correctly, they can be valuable sources of insight and improvement.
Inspiring Incredible Customer Service: Observations From A Gurney
Most organizations want to deliver effective customer service. Few actually deliver on that promise. Explore a case study of one organization that manages to do this well, in the most surprising of places.
Embracing Uncertainty: Managing Complex Change
Project management is about planning and control, but only when we can precisely define what we are endeavouring to deliver. Ironically, principles of project management have been adapted elsewhere to manage situations of considerable uncertainty. We may need to re-learn what we think we already know.